Step 04, Care
Your HighLevel help desk, on call every month
A build is a moment. A business keeps going. Care Plans mean there is always somebody who knows your account and picks up the phone.
The part nobody warns you about
The build going well is not the problem. What happens six months later is the problem.
The person disappears
The project finishes, the emails slow down, and eventually stop. Now nobody knows how your setup was put together.
Small things stay broken
A form stops sending. A reminder goes to the wrong person. It is not worth hiring somebody for, so it just stays broken.
The account goes stale
The good ideas you had after launch never get built, because there is nobody to build them.
What we set up
A Care Plan is a standing monthly arrangement. You have a team who already knows your account, so you are not explaining your business from scratch every time something comes up.
It covers the small stuff you would not hire anyone for, and the bigger improvements that keep the account earning.
- Fixes when something stops working
- Updates to pages, forms and calendars
- New automations as you think of them
- Training for you and your staff
- Regular reviews of the account
- A security check over users and permissions
- Somebody who already knows how your setup works
How it works
You send it over
Email us with whatever it is. Broken thing, new idea, or a question about how something works.
We pick it up
We look at your account, work out what is needed, and tell you plainly whether it is included or a separate project.
We do it and tell you
The work gets done in your account and you get told what changed, in plain English.
What you get
Every Care Plan includes these. Tiers differ in how much work is included each month.
- A named team that knows your account
- One address for every request
- Fixes and small changes each month
- New automation work within your plan allowance
- Training sessions for you or your staff
- A regular account and security review
What it costs
Every package includes a Care Plan. What you pay a month depends on how much there is to look after, so a single location service business and a busy coaching practice are not paying the same thing.
From $300 a month
HighLevel bills its own subscription separately. Phone, email and AI usage are billed separately at cost.How to reach us when you need something
One address, monitored by our team, so you are never wondering who to chase.
Care Plan clients email [email protected] with anything at all, from something being broken to an idea you had in the van.
You can also call 602.456.7632 during business hours, Monday through Friday, 8:00 AM to 5:00 PM, and Saturday, 8:00 AM to 1:00 PM.
Common questions
Do I need to have had you build the account?
No. We take on accounts somebody else built. We usually start with a review so we know what we are looking after.
What counts as included and what is a separate project?
Fixes, small changes and training are included. A whole new website or a large migration is quoted as a project. We tell you which it is before doing the work, never after.
Is this on top of what HighLevel charges?
Yes. HighLevel bills its own subscription separately, and phone, email and AI usage are billed separately at cost.
Stop being stuck with nobody to call
Book a call and we will talk through which Care Plan fits how you actually work.
Prefer to talk to a person now? Call 602.456.7632 or email [email protected].